Morse Helpdesk

If you are an existing client, below are the best ways to contact us depending on the urgency of your request:

Urgent problems

(no internet or access to your computer)

Non-urgent problems

For non-urgent problems or to request additional services – use the ITSP Taskbar app installed on your computer. This is the easiest and quickest way to obtain help and speeds up our processing of your request:

From your taskbar select the green IT button:

2. From the Support section click on ‘New Ticket’

3. Follow the prompts to add details of the type of issue and other information (you can add files and even screenshots to your request)

4. You will receive an email confirmation of your request.

Contact Us

Otherwise, you can still call or send us an email. You will receive email confirmation that a helpdesk ticket has been generated for you.

NOTE: If calling or emailing we will need the following information from you:

Your name
Your company name
The iTag number of the machine you are using

Remote Support

If you are working with a support representative on an open case they may require access to your computer. Morse Networks use “Splashtop” to securely remote connect to your PC.